Digital Marketing Account Manager - Hybrid

Overview

  • Job Title: Digital Marketing Account Manager
  • Reporting to: Account Director
  • Department: Client Services
  • Location: Essex
  • Job Type: Hybrid
  • Direct reports: Account Executive

Are you a client-focused professional with a passion for delivering exceptional digital and creative projects? We’re looking for a Digital Marketing Account Manager to join our growing team. You’ll be the driving force behind building strong client relationships, ensuring flawless project delivery, and supporting the growth of accounts.

Job responsibilities

  • Act as the primary contact for clients, managing communication, problem-solving, and building strong relationships.
  • Oversee the planning and delivery of digital, creative, and web projects, ensuring deadlines, budgets, and quality standards are met.
  • Collaborate with internal teams (Creative, Development, SEO) to create clear briefs and deliver seamless project execution.
  • Proactively identify opportunities to grow client accounts and support business development.
  • Manage financial aspects of accounts including quotes, invoicing, and project tracking in Synergist.
  • Lead, mentor, and support the Account Executive, fostering their growth and performance.
  • Monitor live website and campaign performance (traffic, SEO, UX), providing insights and recommendations to clients.

Person specification

  • Degree in marketing, communications, business management, or equivalent experience.
  • Proven Marketing Account Management experience in an agency setting.
  • Proven Marketing Account Management experience in an agency setting.
  • Track record of growing accounts and spotting new opportunities.
  • Excellent communication, presentation, and interpersonal skills (written and verbal).
  • Highly organised with strong project management, time management, and attention to detail.
  • Proficient in Microsoft Office; knowledge of Synergist or similar tools is a plus.
  • Motivated, ambitious, and able to thrive under pressure in a fast-paced environment.
  • Passionate about marketing and industry trends, with a balance of independence and teamwork.

Equal Opportunities employer

Focus is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of race, colour, nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age, or any other ground on which it is or becomes unlawful to discriminate under the laws of England, Wales and Scotland. All employment is decided on the basis of qualifications, merit, and business needs.

Before you apply

At the Focus Agency Group, we’re committed to being the best.

Our team is made up of highly skilled professionals who possess not only a deep understanding of our clients’ requirements, but also an innate grasp of the ever-evolving digital landscape.

We value creative minds and believe in providing our team members with stimulating projects and the opportunity to work alongside leading figures in the digital industry. As part of our commitment to professional development, we offer tailored training to empower our team to stay ahead of the curve.

When you join the Focus Agency Group, you’ll be embarking on an exciting journey where your expertise will be nurtured, your ideas will be valued, and your career will thrive.

  • Please ensure you submit an up-to-date CV.
  • If the position you’re applying for requires a portfolio, we kindly ask you submit or share a link to showcase your work.
  • You must have the right to work in the UK.
  • You must be within commutable distance of your designated office.

Frequently asked questions

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What happens once I submit my details and CV as part of the application process?

Will I receive feedback back from anyone regarding my application?

I have an interview! How can I best prepare, and will my interview be virtual or in person?

What do I need to do if I require reasonable adjustments as part of my application or interview process?

I have had my interview, when will I hear back?

If I receive an offer, what should I expect?

Do you offer remote or hybrid working?

What should I expect during the onboarding process?

Do you offer work experience, apprenticeships or graduate opportunities?

Do you provide sponsorship?

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